An economist's guide to the unfortunate logic of tipping
July 5, 2016 Quartz
Emily Oster in Quartz, "Tipping may not lead to good service on your first visit at a new restaurant, but I can pretty much guarantee that not tipping will result in bad service on your second and all further visits."
An economist's guide to the unfortunate logic of tipping (written by Emily Oster) – Quartz